Reached New [extra Quality] | Hikvision Maximum Number Of Channels Under Playback
"maximum number of channels under playback reached"
The error typically occurs when you attempt to play back more video channels simultaneously than your Hikvision NVR/DVR or the Hik-Connect app can handle . This isn't usually a single "feature" you can turn on, but rather a hardware or software limitation . Why this happens
“Maximum number of channels under playback reached”
You have a 16-channel NVR (model DS-7616NXI-I2/S). You open iVMS-4200, try to play back 6 cameras simultaneously. After the 4th, you see: "maximum number of channels under playback reached" The
- Close unnecessary playback tabs or windows.
- On iVMS-4200: right-click a playback view → Close.
- On NVR local GUI: press ESC or select single-channel playback mode.
The Hikvision "Maximum number of channels under playback reached" error indicates that the recorder has hit its hardware processing limit, often caused by 4 to 8 channel playback restrictions on entry-level models or "ghost" streams from prior sessions. Common solutions to resolve this limit include rebooting the NVR/DVR, switching to sub-stream mode to reduce load, and closing multiple concurrent app sessions. Further technical insights on managing Hik-Connect connections are available at use-ip.co.uk Hik-Connect Close unnecessary playback tabs or windows
Before you call tech support, run this checklist: The Hikvision "Maximum number of channels under playback
4. Switch to "Download" instead of "Playback"
The "Maximum number of channels under playback reached" error on Hikvision devices, often linked to codes 245416 or 245410, indicates the system has exceeded its simultaneous remote stream limit. This issue is commonly resolved by rebooting the recorder to clear active sessions, reducing the number of cameras viewed, or updating to the latest firmware to manage connection limits. For more details, visit Hikvision Support Portal
You cannot exceed the physical decoding capability of your hardware. Below is a reference table for common Hikvision NVR models.