If your device has newer firmware (V3.3.0+), the "Helper" tool likely will not work. Instead, you should use official Hikvision methods: Releases · bp2008/HikPasswordHelper - GitHub

1. Launch the Software: Run the Hikvision Password Reset Helper software on your computer.
2. Connect the Device: Connect the Hikvision device to your computer using a network cable or Wi-Fi.
3. Detect the Device: The software will automatically detect the connected device.
4. Select the Device: Select the device for which you want to reset the password.
5. Reset the Password: Follow the on-screen instructions to reset the password.

Locate Serial Number & Time

: Find your device in the SADP list. You will need the full serial number and the Start Time (the exact date the camera thinks it currently is). Hikvision Password Reset Helper 1.1.0.1 Download

Open

the tool; it will scan your network for Hikvision devices. Select your device and click "Forgot Password" . Hikvision Password Reset Helper 1

Generate the Code:

Enter the serial number and the camera's date into the Password Reset Helper . If your device has newer firmware (V3

If you are locked out of your device, you should use the following official methods provided by Hikvision: SADP Tool (XML File Method): on a computer connected to the same network. Select your device and click Forgot Password