Activated Categorization Is Disabled Work | Kerio Control Web Filter Is Not

categorization servers

This error typically occurs when Kerio Control determines that its connection to the (Zvelo) is unreliable, often due to DNS timeouts or expired authorization tokens . When the system fails to reach these servers ten times within a single minute, it automatically disables the Web Filter to prevent it from blocking legitimate traffic by mistake. 🛠️ Immediate Fix: Disable Reliability Detection

: The Zvelo key token may have expired (typically every 21 days) or is blocked by your ISP's DNS. Slow Connectivity Go to Configuration → Licenses

If a simple restart doesn't fix it, follow these steps to restore functionality: 1. Resolve Connectivity & Reliability Issues Go to Configuration → Licenses

"Kerio Control Web Filter is not activated"

The error typically occurs when the firewall loses communication with its categorization servers (Zvelo), or if the special module license has lapsed. Common Fixes Check Licensing: Go to Configuration → Licenses

Execute the following command to disable reliability checks: ./tinydbclient "update SiteFilter set DetectReliability=0" . Restart the service: /etc/boxinit.d/60winroute restart .

Check Licenses

: Ensure your license hasn't reached its "download limit" for updates. You can check this in the GFI KISS Portal under your license details. ⚠️ Common Causes

: The Web Filter requires a special license. If the license has expired or the trial period (30 days) has ended, the categorization options will be unavailable. Connectivity Failures

• Go to Configuration → Licenses.
• Ensure a valid Kerio Control Web Filter license is present.
• If missing, add the license key from your GFI account.
• Restart the Web Filter service after license update.