Osticket Plugins List Official

Feature Name: SLA Breach Predictor & Auto-Escalator

Active Directory / LDAP Authentication:

Enables authentication of staff and users against an LDAP directory (e.g., Active Directory).

Slack/Microsoft Teams

: Sends real-time notifications of new tickets or updates to your team channels.

Automation & Routing

• LDAP/AD Authentication Connector — lets agents authenticate against corporate LDAP/Active Directory.
• OAuth2 / SAML SSO Plugins — provide SSO via providers like Okta, Azure AD, Google Workspace.
• Slack/Teams Integration — posts ticket events to channels and allows limited replies from chat.
• Twilio / Asterisk Connectors — create tickets from missed calls, SMS, and log call metadata.
• Zendesk/CRM Sync Tools — synchronize contact and ticket data with external CRMs.
• Advanced Reports / BI Exporter — additional reporting options including pivot-like analytics and exports.
• Ticket Templates & Macros — store reusable replies and apply them to tickets to speed responses.
• Auto-assign / Round-Robin Agent Distribution — distribute incoming work evenly across agents or skill groups.
• Multi-Brand Portal Plugin — support multiple customer-facing portals and branding within one instance.
• Attachment Virus Scanner — scans uploads using ClamAV or other engines.
• Audit Log — records administrative actions (staff changes, setting edits, ticket merges).
• Merge Tickets / Bulk Operations — enable merging tickets and performing bulk status changes.
• Custom Forms Builder — create additional fields, conditional logic, and per-department forms.
• Knowledge Base Enhancers — improved KB search, suggestions when composing replies.
• Email Piping & Enhanced Parsing — better handling of email threading, attachments, and inline images.
• GDPR/Data Retention Tools — purge/archive personal data according to retention policies.

Requirements

: Ensure your PHP environment has the Phar extension enabled, as osTicket plugins are typically packaged as .phar archives.