The error typically occurs when the hardware-based Trusted Platform Module (TPM) on a Palo Alto Networks firewall fails to validate the key pair required for the device certificate. Primary Fixes
set device-setting tpm-public-key-match disable "Failed to fetch device certificate: TPM public key
Note: For non-TPM devices, use request certificate fetch otp instead. "Failed to fetch device certificate: TPM public key
In plain terms: the certificate presented doesn’t correspond to the TPM key pair the firewall expected. "Failed to fetch device certificate: TPM public key
Summary