Most industry leaders like Jira Service Management , ServiceNow , and ManageEngine ServiceDesk Plus use the following distinctions: : Access : Assigned to one specific individual.
: These allow a pool of users to share a set number of seats. They are cost-effective for "occasional" users, such as subject matter experts who only log in to handle escalated tickets. Software-Specific Exclusive License Bundles service desk licence exclusive
, and non-transferable license that grants usage for a specific period (typically one year) including updates and support. Perpetual License Named (Exclusive) Licenses Most industry leaders like Jira
Custom dashboarding and long-term trend reporting. The exclusive rights apply to the following service
The exclusive rights apply to the following service desk functions:
We are also seeing a hybrid emerge: “exclusive-by-default” for compliance modules. For example, a vendor might offer a shared desk for Level 1 support but mandate an exclusive licence for Level 3 engineering tickets that contain source code or trade secrets.