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To me, exceptional customer service means going "above and beyond" to solve a problem before it escalates. This involves active listening and empathy—particularly when dealing with upset customers or sensitive situations like fraud. By staying calm and following the STAR (Situation, Task, Action, Result) method, I can resolve issues efficiently while maintaining the customer’s trust in the bank. Body Paragraph 3: Personal Growth and Contribution tsbcandidatefotcomngtest