Zammad Addons New !!top!! ●

Packages

In Zammad, "addons" are officially called . Creating a new package involves building a .zpm (Zammad Package Module) file that contains your code, assets, and metadata. 1. Prerequisites and Setup

QA Process

: Agents can now save and share drafts for internal review before a response is officially sent. zammad addons new

Based on the latest Zammad documentation and community roadmap, these extensions provide the highest ROI for support teams: Packages In Zammad, "addons" are officially called

For years, Zammad has been the quiet giant of open-source helpdesk software — powerful, secure, and delightfully opinionated. But the real magic now happens in its rapidly expanding addon ecosystem . The latest generation of Zammad addons moves beyond simple integrations. They transform the system into a truly composable customer support hub. The core CSAT is basic ("Good/Bad")

• The core CSAT is basic ("Good/Bad"). The add-on gives you custom survey questions. ("How would you rate the technical accuracy of the solution?") The data flows directly into your reporting dashboard. We caught a training gap in Level 1 within two weeks.

To support these heavy-duty features, Zammad 7.0 brings some critical technical shifts:

Released: February 2026

• The SLA Dashboard: Visual, color-coded, real-time. You see exactly which tickets are about to breach their response time. You can filter by "High Priority" + "SAP Module."
• Export to PDF/CSV: The core reporting is fine, but exporting a polished PDF with your company logo and executive summary for the Monday morning meeting? That’s a $50k/year value in saved admin time.